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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.




All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new, clean and unworn/unused condition, in their original packaging. You should have the original receipt or returns note. 


Return Process


To return an item, please complete the form available here to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:


Trigonal Jewellery

Attn: Returns


18 Lesvou Street


2416, Nicosia,






Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.


Please note, you will be responsible for all return shipping charges.




After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.




Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds or exchanges: 


     ●     All earrings and forms of pierced jewellery.


For defective or damaged products, please first contact us here to arrange a refund or exchange. 




If you have any questions concerning our return policy, please contact us here.